Terms & Conditions
Last updated: 22 September 2026
Welcome to flowerama.in (the “Website”), operated by Sushma Florist, trading as “Flowerama” (“Flowerama”, “we”, “us”, “our”), with our studio at #6-3-349/9/1, Road No. 1, Banjara Hills, Hyderabad, Telangana 500034, India. These Terms and Conditions (“Terms”) govern your access to and use of this Website and any purchase you make through it. By browsing the Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
These Terms should be read together with our Privacy Policy, which explains how we collect and use your personal data.
2. Who Can Use This Website
You must be at least 18 years old, or using the Website under the supervision of a parent or guardian, to place an order. By placing an order you confirm that the information you provide (name, delivery address, contact details, payment information) is accurate and that you are authorised to use any payment method you provide.
3. Products & Availability
We sell fresh flowers, plants, gift hampers, and related products, and from time to time host floral design workshops and classes, through the Website. Because our products are made from fresh, seasonal flowers and plants:
– Exact flower varieties, colours, and container/vase styles shown in photographs are indicative. Where a specific variety is unavailable due to seasonality, supply, or quality reasons, we may substitute it with a flower, filler, or vase of equal or greater value and a similar look and feel, unless you specifically request otherwise at checkout.
– Product photographs are for illustration; the finished arrangement may vary slightly due to the handmade nature of floristry and seasonal stock.
– We reserve the right to withdraw or amend any product, and to correct pricing or description errors, at any time before an order is confirmed.
4. Orders & Order Acceptance
Placing an order through the Website is an offer to buy. An order is only accepted once you receive an order confirmation (by email, SMS, or WhatsApp) or once payment is successfully processed. We may, at our discretion, decline or cancel an order (for example, in cases of suspected fraud, pricing or listing errors, or inability to fulfil due to product or delivery-area unavailability), in which case we will notify you and refund any amount already paid.
5. Prices & Payment
– All prices on the Website are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
– Delivery charges, if any, are shown separately at checkout before you confirm payment.
– Payment is processed through our third-party payment gateway partner(s). We do not store your full card, UPI, or net-banking credentials on our own servers; these are handled directly by our payment processor.
– If a payment is debited from your account but an order does not confirm, please contact us with your payment reference so we can help trace it and, where applicable, ensure it is refunded or reversed by your bank or our payment processor.
6. Delivery
– We currently deliver within Hyderabad. Delivery availability and estimated windows are shown at checkout based on the pin code or locality you provide.
– We aim to meet the delivery date and time slot you select, including same-day delivery where the order is placed before the cut-off time shown at checkout, but delivery windows are estimates and not guaranteed, as they can be affected by traffic, weather, recipient availability, or incomplete or incorrect address information.
– Please ensure the recipient’s name, address, and phone number are complete and correct. If our delivery partner cannot reach the recipient or the address is inaccessible, we will attempt to contact you or the recipient to reschedule; additional delivery charges may apply for repeat attempts caused by incorrect address details or recipient unavailability.
– For surprise gifting orders, the order value, sender’s name, or message will not be disclosed to the recipient unless you ask us to include them.
7. Cancellations, Changes, Refunds & Replacements
Because our products are perishable and prepared close to your chosen delivery time:
– Free cancellation or date/time changes are available up to 6 hours before your selected delivery slot. Orders cancelled or changed after this window, or once the arrangement has been made or dispatched, cannot be cancelled or refunded.
– If your order was not delivered due to our error, or arrived damaged, wilted, or significantly different from what was ordered (not counting reasonable substitutions as described in Section 3), please contact us within 24 hours of the delivery window with your order number and photographs of the item received. We will, at our discretion, offer a free replacement, partial refund, or full refund.
– Refunds, where due, are processed to the original payment method within 7–10 business days, subject to your bank’s or payment provider’s processing times.
– Custom, made-to-order, or event/wedding floral work booked in advance may carry different cancellation terms, which will be confirmed with you in writing (email or WhatsApp) at the time of booking.
– This policy is in addition to, and does not limit, your statutory rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
8. Flower School, Workshops & Events
Where you book a workshop, class, or event through the Website, the specific date, time, materials, and any separate cancellation or rescheduling terms for that booking will be confirmed with you at the time of booking and apply in addition to these Terms.
9. Your Account
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Please notify us immediately at aflowerama@gmail.com if you suspect unauthorised use of your account.
10. Acceptable Use
You agree not to: use the Website for any unlawful purpose; attempt to gain unauthorised access to the Website, its systems, or other users’ accounts; upload harmful code; scrape or misuse content; or submit false, misleading, or fraudulent information (including fraudulent payment details).
11. Reviews & User Content
If you submit a review, photo, or other content to us (including via Google, Instagram, or directly), you confirm it reflects your own genuine experience and grant us permission to display or share it (with attribution where reasonably possible) on the Website and our social channels for promotional purposes. We may remove content that is abusive, defamatory, or that we reasonably believe to be fake.
12. Intellectual Property
All content on this Website — including the Flowerama name and logo, text, graphics, photographs, and design — is owned by or licensed to Sushma Florist and is protected by applicable intellectual property laws. You may not reproduce, copy, or commercially exploit this content without our prior written consent.
13. Third-Party Links & Services
The Website may link to third-party sites or services, for example Instagram, Google Maps, or our payment gateway. We do not control and are not responsible for the content, policies, or practices of these third parties.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Sushma Florist/Flowerama’s liability for any claim arising from your use of the Website or an order shall not exceed the amount you paid for that order. We are not liable for indirect, incidental, or consequential losses (such as loss of enjoyment of an event) arising from delivery delays or product issues outside our reasonable control, except where such liability cannot be excluded under Indian law, including the Consumer Protection Act, 2019.
15. Force Majeure
We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, strikes, riots, government restrictions, or disruptions to transport, courier, or supply networks.
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Subject to applicable consumer protection law (which may allow you to approach your local consumer forum), the courts at Hyderabad, Telangana shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms.
17. Grievance Redressal
If you have a complaint or grievance regarding any order or content on this Website, please write to us at aflowerama@gmail.com or call +91 9246574466, and we will acknowledge and work to resolve it promptly, in line with the Consumer Protection (E-Commerce) Rules, 2020.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services or legal requirements. The updated Terms will be posted on this page with a revised “Last updated” date and will apply to orders placed after that date.
19. Contact Us
Sushma Florist (trading as Flowerama)
#6-3-349/9/1, Road No. 1, Banjara Hills, Hyderabad, Telangana 500034
Phone: +91 9246574466
Email: aflowerama@gmail.com
