Terms & Conditions
Effective Date: 12 September 2025
Firm Name: Sushma Florist
Brand Name: Flowerama
Website: https://flowerama.in
Address: 6-3-349/9/1, Near Midway Bakery, Rd Number 1, Banjara Hills, Hyderabad, Telangana 500034
Phone: +91 90000 02181
Email: aflowerama@gmail.com
1) Acceptance of Terms
By accessing or using https://flowerama.in, you agree to these Terms & Conditions (“Terms”). If you do not agree, do not use the website or services.
2) Ownership and Operator
This website is owned and operated by Sushma Florist, trading as Flowerama. References to “we,” “us,” and “our” mean Sushma Florist (Flowerama).
3) Eligibility & Use
You must be legally capable of entering into a binding contract under applicable law. You agree to use the website only for lawful purposes and in accordance with these Terms.
4) Account & Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.
5) Product Information & Availability
Images are illustrative. Actual arrangements may vary due to seasonal availability and regional sourcing. We may limit quantities, discontinue products, or change specifications at any time.
6) Pricing, Taxes & Errors
Prices are listed in INR unless stated otherwise and may change without notice. Taxes, delivery fees, and other charges may apply. In case of pricing or description errors, we may cancel or refuse any order placed with the incorrect information.
7) Orders & Payments
Orders are offers to purchase and are subject to our acceptance and availability. We reserve the right to accept, refuse, or cancel any order. Payments must be completed through approved payment gateways. You agree to provide accurate billing and delivery details.
8) Delivery & Shipping
Delivery timelines are estimates and may vary by location, traffic, weather, and other factors. Incorrect or incomplete addresses can cause delays or failed deliveries. Risk of loss passes to you upon delivery to the address provided.
9) Substitutions
To ensure timely delivery and freshness, we may substitute flowers, fillers, or packaging with items of equal or higher value while maintaining the overall style and quality of the arrangement.
10) Cancellations, Returns & Refunds
Please refer to our Refunds, Returns & Cancellation Policy for full details. Where eligible, refunds will be processed to the original payment method within a reasonable timeframe.
11) Promotions, Coupons & Gift Cards
Promotional codes, coupons, and gift cards are subject to their specific terms, limited-time validity, and one-time use unless stated otherwise. We may suspend or cancel a promotion at any time in case of misuse or error.
12) User Content & Reviews
If you submit reviews, comments, photos, or other content (“User Content”), you grant us a worldwide, royalty-free, non-exclusive, perpetual license to use, reproduce, modify, publish, translate, and display such content in connection with our services and marketing. You represent that you own or control all rights to your User Content and that it does not violate any law or rights of others.
13) Intellectual Property
All content on the website—including logos, designs, text, images, and graphics—is owned by or licensed to Sushma Florist (Flowerama) and protected by applicable IP laws. You may not reproduce, distribute, or create derivative works without prior written consent.
14) Third-Party Links & Tools
Our website may include links to third-party websites or tools. We do not control and are not responsible for their content, policies, or practices. Your use of such sites/tools is at your own risk.
15) Prohibited Conduct
You agree not to:
a) Use the site for unlawful, harmful, or fraudulent purposes
b) Interfere with site security or operations
c) Use bots, scrapers, or similar tools without authorization
d) Post or transmit malicious code or content that infringes third-party rights
16) Disclaimer of Warranties
Services and content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted, error-free, or secure access.
17) Limitation of Liability
To the maximum extent permitted by law, Sushma Florist (Flowerama) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, goodwill, or other intangible losses arising from your use of or inability to use the website or services.
18) Indemnity
You agree to indemnify, defend, and hold harmless Sushma Florist (Flowerama) and its officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your breach of these Terms or violation of any law or third-party rights.
19) Privacy
Your use of the website is also governed by our Privacy Policy (effective 12 September 2025). Please review it to understand how we collect and process personal data.
20) Suspension & Termination
We may suspend or terminate access to the website or your account at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to our interests or other users.
21) Changes to Terms
We may update these Terms from time to time. Updates will be posted on this page with the revised effective date. Continued use of the website constitutes acceptance of the updated Terms.
22) Governing Law & Jurisdiction
These Terms are governed by the laws of India. You agree to the exclusive jurisdiction of the courts located in Hyderabad, Telangana for any disputes.
23) Contact Us
For questions about these Terms & Conditions, contact:
Sushma Florist (Flowerama)
6-3-349/9/1, Near Midway Bakery, Rd Number 1, Banjara Hills, Hyderabad, Telangana 500034
Phone: +91 90000 02181
Email: aflowerama@gmail.com
Website: https://flowerama.in
