Return and Refund Policy for SUSHMA FLORISTS

Effective date: 04/07/2023

1. Introduction

This Return and Refund Policy (“Policy”) outlines the terms and conditions for returning products and requesting refunds from Flowerama (“we,” “us,” or “our”). By making a purchase from our website, you agree to the terms stated in this Policy.

2. Eligibility for Returns

2.1. Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact us within [number of days] of receiving the item. We will require relevant details and may request supporting evidence, such as photographs, to assess the issue.

2.2. Incorrect Orders:
If you receive an incorrect product due to an error on our part, please notify us within [number of days] of receiving the item. We will work with you to resolve the issue promptly.

3. Return Process

3.1. Contacting Customer Support:
To initiate a return, please contact our customer support team via [contact details provided on our website]. Provide your order number, details of the product, and a clear description of the reason for the return. Our customer support representative will guide you through the return process.

3.2. Return Authorization:
Once your return request is approved, we will provide you with a return authorization number and instructions for returning the product. Please ensure that the item is securely packaged to prevent any damage during transit.

3.3. Return Shipping:
You will be responsible for the return shipping costs unless the return is due to our error. We recommend using a reliable shipping method with tracking and insurance for the return. We are not liable for any lost or damaged items during the return shipping process.

4. Refund Process

4.1. Inspection and Processing:
Upon receiving the returned item, our team will inspect it to verify the condition and reason for return. We will process the refund within [number of days] of receiving the returned item, provided it meets the eligibility criteria mentioned in Section 2.

4.2. Refund Method:
Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

4.3. Non-Refundable Items:
Certain items, such as personalized or perishable products, may not be eligible for a refund unless they are damaged or defective. Please check the product description or contact our customer support for clarification before making a purchase.

5. Exchanges

At this time, we do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process outlined in Section 3 and place a new order for the desired item separately.

6. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us using the information provided on our website. We will be happy to assist you and address any issues promptly.

Please note that this Policy does not affect your statutory rights as a consumer under applicable consumer protection laws.

By making a purchase from Flowerama, you acknowledge that you have read and understood this Return and Refund Policy and agree to its terms and conditions.

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