Delivery and Shipping Policy for SUSHMA FLORISTS
Effective date: 04/07/2023]
1. Introduction
This Delivery & Shipping Policy (“Policy”) outlines the terms and conditions governing the delivery and shipping of products purchased from Flowerama (“we,” “us,” or “our”). By placing an order with us, you agree to comply with the terms stated in this Policy. Please read this Policy carefully before making a purchase.
2. Shipping Locations
We offer shipping services to [list of countries or regions] and strive to expand our shipping coverage over time. Please check the available shipping options during the checkout process to ensure that we can deliver to your location.
3. Order Processing Time
3.1. Processing Time:
After receiving your order, we will begin processing it within [number of business days]. This includes verifying the order details, preparing the products, and packaging them for shipment.
3.2. Business Days:
Our business days are [list of business days], excluding weekends and public holidays. Please note that any orders placed on weekends or public holidays will be processed on the following business day.
4. Shipping Methods and Costs
4.1. Shipping Methods:
We offer various shipping methods to accommodate different delivery needs. The available shipping methods will be displayed during the checkout process. Please select the option that best suits your requirements.
4.2. Shipping Costs:
Shipping costs are calculated based on the destination, weight, and dimensions of the package, as well as the chosen shipping method. The shipping costs will be clearly displayed during the checkout process before you finalize your order.
5. Estimated Delivery Time
5.1. Delivery Timeframe:
The estimated delivery time depends on the shipping method selected and the destination. During the checkout process, you will be provided with an estimated delivery timeframe based on the shipping method and your location. Please note that this is an estimate, and actual delivery times may vary due to unforeseen circumstances or delays beyond our control.
5.2. Delivery Tracking:
For most shipments, we provide a tracking number that allows you to track the progress of your delivery online. You will receive the tracking information via email once your order is shipped.
6. Delivery Issues
6.1. Incorrect Shipping Information:
Please ensure that the shipping address and contact information provided during the checkout process are accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
6.2. Delivery Attempts:
Our shipping partners will attempt delivery to the provided address. If the recipient is unavailable at the time of delivery, they may leave a delivery notification or attempt redelivery based on their policies. It is the recipient’s responsibility to contact the carrier and arrange for re-delivery or pickup as instructed.
6.3. Undeliverable Packages:
In the event that a package is deemed undeliverable due to an incorrect address, refusal by the recipient, or any other reason beyond our control, the package may be returned to us. In such cases, we will contact you to arrange for reshipment or a refund, excluding any applicable shipping fees.
7. International Shipping
7.1. Customs and Duties:
For international orders, customs duties, taxes, or other fees may be imposed by the destination country’s customs authorities. These charges are the responsibility of the recipient. Please familiarize yourself with your country’s customs regulations and potential fees before placing an international order.
7.2. Customs Clearance:
Customs procedures and clearance times may vary by country. We cannot control or predict these processes, and any delays or issues related to customs clearance are beyond our control.
8. Contact Us
If you have any questions or concerns regarding our Delivery & Shipping Policy, please contact us using the information provided on our website. We will be happy to assist you and
address any issues promptly.
By placing an order with Flowerama, you acknowledge that you have read, understood, and agreed to this Delivery & Shipping Policy.
